By browsing this site, placing or completing an order with Cobalt Creek Rugs online, you are agreeing to the following terms and conditions:

The term ‘Cobalt Creek Rugs’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

Content –

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

Shipping and Handling –

All of our rugs are DROP SHIPPED, and there are no minimums for ordering. Please allow 2 weeks for delivery from the initial time of purchase. There may be some slight deviations from the 2 week delivery time, whether they be ahead or behind schedule. It is our duty at Cobalt Creek Rugs to keep you informed of any shipping delays. If you have any specific requests for your shipping timeline, please contact us at info@cobaltcreekrugs.com and we will do our very best to facilitate your needs.

 

Returns –

Cobalt Creek Rugs are made to order. Any product that the customer wishes to return due to preference will be subject to a 25% restocking and handling fee. This figure is based on the cost of the product, as in the customer refund for a given product would be 75% of base product cost. The customer will also be responsible for paying the return shipping cost for any product purchased online. Damaged products will be replaced or refunded in full upon a detailed inspection by Cobalt Creek Rugs. Each case of damaged products will be addressed on an individual basis.

All returns must be shipped from the customer to Cobalt Creek Rugs within 30 days of the original delivery. Detailed information on how to return will be made available to the customer should they wish to return a product. Please email us at info@cobaltcreekrugs.com should you have any questions on returns.

 

Due to the handmade finishing of our rugs, all sizes listed for each product are approximate. Please see these size approximations, and take them into consideration when purchasing for a specific room or space:

2×8 ft runner = 2’1″ x 7’8″ approx.

3×4 ft scatter = 2’8″ x 3’11” approx.

4×5 ft rectangle = 3’10” x 5’4″ approx.

5×8 ft area = 5’4″ x 7’8″ approx.

8 ft round = 7’7″ x 7’7″ approx.

8×11 ft rectangle = 7’8″ x 10’9″ approx.

Any product that may deviate slightly from these approximations may not be returned or refunded without penalty due to customer preference. We at Cobalt Creek Rugs attempt to create a consistent product for the consumer, though there will be slight differences in size due to our handmade finishing process.

If you have any questions about these terms or are unsure about any conditions of purchasing from our site, please contact us immediately at info@cobaltcreekrugs.com or call 706-271-5126

Please review our Privacy Policy statement as well – http://www.cobaltcreekrugs.com/cart/privacy-policy/

Thank you,

Cobalt Creek Rugs

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